Lebih dari 50% pengguna Gmail diseluruh dunia kemarin malam mengalami gangguan selama kurang lebih 11 jam.
Google sebagai penyedia layanan Gmail secara terbuka menyampaikan permohonan maaf kepada pengguna Gmail. Surat terbuka tersebut berisi:
The message delivery delays were triggered by a dual network failure. This is a very rare event in which two separate, redundant network paths both stop working at the same time. The two network failures were unrelated, but in combination they reduced Gmail’s capacity to deliver messages to users, and beginning at 5:54 a.m. PST messages started piling up.
Google’s automated monitoring alerted the Gmail engineering team within minutes, and they began investigating immediately. Together with the networking team, the Gmail team restored some of the network capacity that was lost and worked to repurpose additional capacity, clearing much of accumulated message backlog by 1:00 p.m. PST and the remainder by shortly before 4:00 p.m. PST.
Melalui surat tersebut, secara tidak langsung dapat disimpulkan bahwa terpuruknya layanan Gmail itu adalah akibat dari masalah jaringan di server Google.